Frequently Asked Questions

Status Problems / Downtime with the System
If you suspect that there may be an overreaching problem with the system, it is always possible to check for major disruption or downtime at the following l...
Mon, 30 Oct, 2017 at 4:35 PM
How does the sentiment analysis work for a target concept?
When you want to export the result of your analysis to Excel or full CSV in Explorer, you can specify a concept as TARGET CONCEPT in export configuration bo...
Thu, 2 Nov, 2017 at 11:43 AM
Why do I not have enough Sentimental Texts for my Verbatim / Topic ?
1. Ensure that the you have accepted all of your suggested terms you deem related to the topic: When you click suggested terms (blue boxes) and turn ...
Fri, 12 Oct, 2018 at 12:17 PM
Why are there blank lines in my Excel export?
The Excel report is composed of three parts. The first sheet contains a summary of your data analysis. The second sheet contains your original texts, each o...
Fri, 10 Nov, 2017 at 3:39 PM
I have an upload file that contains formulas. Is this compatible?
Yes. When pre-processing the data, the Explorer is able to detect if a formula has been used and process the result of the formula rather than the formula e...
Tue, 12 Dec, 2017 at 1:57 PM
Can several users collaborate on the same project?
We do not currently offer collaboration on the same project from different accounts. However, such an effect may be achieved by using certain workflows, alt...
Fri, 26 Jan, 2018 at 1:32 PM
What happens if I delete my projects?
When you create a project, we will store information about it in our database. We will also store any reports that you might have generated so that they are...
Wed, 25 Apr, 2018 at 2:28 PM
If a data set has more than one open ended question involved, what should I do?
Say you have a survey, where you ask more than one question. For example, for each person you ask,  1. What did you like about your stay?  2. What did ...
Thu, 13 Dec, 2018 at 3:31 PM
What browsers do you support?
We built the Gavagai Explorer using the newest technology in regards to both speed and usability. Please ensure you are running the latest version of Google...
Mon, 13 Aug, 2018 at 11:29 AM
SUPPORTED LANGUAGES
Gavagai's solutions are available in the following languages: Azerbaijani, Albanian, Arabic, Bengali, Bulgarian, Catalan, Chinese, Croatian, Czech, Dan...
Mon, 15 Oct, 2018 at 8:48 AM